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Senior Dental Technician

 
 
 
Ormco

Senior Dental Technician

Location: Amersfoort, Netherlands

 

  

Position Summary:

 

This role operates within our digital department and focuses on providing operational and customer support to healthcare professionals in utilizing an innovative digital orthodontic system (Insignia). The Senior Dental Technician will be responsible for initial processing and assessment of Insignia cases, customer technical support, as well as overseeing the product quality output of Insignia. This role will also undertake quality review processes such as processing of initial physical records of Insignia submissions and assessing the quality of records prior to processing and designing the appliances.  Additionally, this role will also have the responsibility of working cross-functionally with the core operations team to oversee and evaluate quality of design and product manufacturing.

 

Duties and Responsibilities:

  • Responsible for providing guidance and leadership to Technical team members including, but not limited to Scanning Technician and Customer Technical Support representatives.
  • Primary point of contact for US/MX Operations team, Digital Specialists and Clinicians related to communicating rejection of records, technical inquiries and troubleshooting.
  • Acts as an operations/commercial liaison between the customer, Insignia support team, Operations team and the Sales team when assisting customers on product inquiries.
  • Responsible for overseeing and auditing design quality and QC results of manufactured cases, providing direction for any rejections and further training needed to improve quality.
  • Therefore, this person will have 2 additional dotted-line reports from the Core Operations team, consisting of a Design and Manufacturing lead.
  • This person will be involved in the weekly/monthly discussions with US/Mexican Technician Leads to discuss technical feedback/input from European customers to make further quality improvements.
  • This role will also play a role in optimizing customer experience, by evaluating and auditing designs of new customers, working collaboratively with commercial Digital specialists and provide feedback on appliance design.

Minimum Requirements

  • Dental Technician certification (from the Dutch Health Tech Academy or comparable Academy with the same level/quality) is required.
  • Bachelor level or 5+ years of experience working in a professional and international environment.
  • Strong ability to understand and deliver on user requirements.
  • Has a technical skillset.
  • 2+ years of Clinical/Dental Lab experience.
  • Experience with training or working with CADCAM systems or digital design software.
  • Fluent in English, one other European language is a plus.

Personal Trait Profile:

  • Self-sufficient
  • Enthusiastic
  • Problem solver- thinks in solutions
  • Team orientation (knows when to lead and when to follow)
  • Logical and creative thinker
  • Poised, strong personal impact
  • Confident Ability to influence others – credible
  • Facilitation skills

Danaher Corporation Overview 

 

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated .9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

 

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders.

 

Come join our winning team.

 

JOIN OUR TEAM!

 

If you are interested to discuss this exciting opportunity and find out more about our competitive salary package, please do not hesitate to contact us!


E-mail: tamas.rabi@randstadsourceright.eu

Ormco