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Projectmanager Customer Experi...

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Projectmanager Customer Experience

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Projectmanager Customer Experience

As our Projectmanager Customer Experience:
You like to measure! Because you present us your analysis about your collected data from sales platforms, customer feedback/reviews, NPS, CES in order to gather new insights to improve the vidaXL Customer Experience. You manage and execute projects to improve this experience. You contribute to the creation of a customer-oriented company culture by functioning as a sparring partner for our manager Customer Experience.

You will make this a success because your input is appreciated. You have a talent to spark people’s enthusiasm in new processes. You follow market developments closely and are always on the lookout for new opportunities, in order to proactively offer ideas and advice.

What you will do

  • You will execute projects with a
  • process component: implementing new processes in order to improve our customer experience;
  • content component: analysing customer communication (mainly e-mails) and coordination content;
  • Create and process weekly reports on customer & KPI data;
  • Advise stakeholders what points require need action based on data.

Must haves

  • you have experience in Project Management within a digital environment (3 years);
  • you are interested in Customer Journey Mapping and Touchpoint analyses;
  • you have a Lean certificate (green belt);
  • your English is fluent;
  • you work on bachelor degree level;
  • you are available for 6-12 months.

vidaXL as employer

So, are you looking for a dynamic international company that values your curiosity, passion and desire to learn? Are you looking to work in a team with colleagues who think big and are eager to take on fresh challenges? Take the opportunity to meet and work within a team of professionals with diverse cultural backgrounds who also have a few things in common… ambition, fun and excellent skills.

Want to join us?

We are looking forward to receive your online application at jobs@vidaxl.com Please don’t hesitate to contact our recruiter Manouk Lips / m.lips-veerdonk@vidaXL.com / + 31 (0) 6 83 91 64 20 for more information.

HabaTrading B.V., Smakterweg 110-112, 5804 AM te Venray corporate.vidaxl.com

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Samenvatting
  • Bedrijf
    Haba Trading B.V.
  • Locatie
    Venray, LI 5804
  • Status
    Fulltime Vast dienstverband
  • Categorie
    Klantenservice
  • Opleidingsniveau
    HBO
  • Relevante werkervaring
    Minimaal 2 jaar
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Over VidaXL
vidaXL controls the whole process, from product development to parcel shipping. Are you going to join us?

vidaXL is a fast-growing international online retailer that offers the best deal every day to more than a billion consumers in all parts of the world and operates in 29 countries. We are the one-stop-shop for a good deal for all products for your home, garden, garage, wellness, fitness, outdoor playing and do-it-yourself needs. We offer a very broad range of low-priced vidaXL products, as well as products from premium brands.

We offer our products through our own marketplace vidaXL.com, as well as other marketplaces, such as e-Bay, Amazon, Cdiscount, La redoute, Rakuten, Bol.com and Neckerman. Every month we serve more than 250.000 customers in Europe, Australia and the United States. We want to offer the best products for the best prices for as much as people as possible.

vidaXL opened its first web shops in 2008 and has since developed into one of the biggest online retailers in Europe. We operate in 27 countries throughout Europe, Australia and the United States and employ over 500 people in the Netherlands, China, Romania and the United States.